Club Clarins
Loyalty Program

It's easy! Simply opt in to join Club Clarins when creating a Clarins.com account. If you already have a Clarins.com account, log in and go to My Account to sign up for Club Clarins. You will receive 50 points for signing up, our welcome treat!

Visit the sections under 'My Club Clarins' to view your tier status, benefits, and points recap. This is also where you choose rewards and upload retail receipts. You can terminate your membership anytime.

To view the detailed program terms & conditions, click here.

It's the new Clarins loyalty program to reward and pamper you with full and travel size Clarins products, Club Clarins Dollars, and many more members-only offers. You can start earning points by purchasing Clarins products on Clarins.com and from retail stores, as well as for participating in select brand activities.

Club Clarins is a points-based loyalty program. Members earn points by shopping for Clarins products on Clarins.com and in retail stores, spending on Clarins Spa services, and participating in select brand activities. The more points you earn, the higher your tier and the more benefits you enjoy—including an even more exciting selection of full size product rewards! Explore the rewards boutique.

TIER 1:	LIKE	0-2,499 points
TIER 2:	LOVE	2,500-7,999 points
TIER 3:	ADORE	8,000+ points

You have 1 year from the date you qualified for a given Tier to enjoy its benefits. Depending on how many points you earned in that year, you may re-qualify for this Tier, or upgrade or downgrade to another Tier. One exciting exception is that you can upgrade even earlier if you earned enough points in a rolling 12-month period. Note that tiers and points will expire at different dates depending on when each was achieved / earned.

Let's take the example of Joan who has been a Tier 2 (Love) member since November 1, 2021. By October 31, 2022 she earns 2,500 points, so she re-qualifies for Tier 2 (Love) starting November 1, 2022 for 1 more full year. If she had earned less than 2,500 points, she would be downgraded to Tier 1 (Like). If she had earned 8,000 points or more, she would be upgraded to Tier 3 (Adore). As mentioned, she has the opportunity to upgrade earlier if she earns those 8,000 points or more in a rolling 12-month period, let's say leading up to March 1, 2022. In this case, Joan will upgrade to Tier 3 (Adore) on March 1, 2022 and keep that status through February 2023.

Earning points is easy!

• Sign up for Club Clarins = 50 bonus points
• $1 spent on Clarins at Clarins.com, Clarins boutiques, and qualified retailers = 10 points
• Share your birth date with us = 2x points on your first eligible purchase online or in-store during the month of your birthday. Valid one-time only.
• Shop Clarins.com = 20 bonus points in addition to the points earned from your order
• Sign up for auto-replenishment on Clarins.com = 100 bonus points

Clarins.com and Clarins factory store purchases and activities are automatically credited to your account. For retail purchases, please upload your receipt. Once you earn 1,500 points, treat yourself to your first reward! If you are an Adore Club Clarins member your points don't expire as long as you maintain your tier.

Points earned from Clarins.com purchases are automatically credited to your account once the order is placed. For Clarins factory store purchases, points earned are automatically credited to your account. For retail purchases at authorized Clarins retail counters or eCommerce sites, once you submit your receipt, it takes up to 2 business days to process. If validated, you will receive your points in your account then. Contact us if you don't see your points credited to your account.

If you’re wondering why you haven’t received points for a recent purchase, here are a few possible reasons:

The receipt you uploaded is too old, beyond our 30-day upload period.

The receipt you submitted is not from one of our authorized retailers. You can check our list of authorized retailers here.

The picture you uploaded is unclear, such as being grainy, smudged, or blurry. Please try uploading a clearer photo.

The full receipt isn’t visible, lacking details like the store name or date. Please upload the complete receipt again.

You uploaded a screenshot of the order confirmation you received instead of an invoice.

 
If your upload is still in the processing stage, we recommend waiting 48 hours for the points to appear. If your points balance is not updated after that time, please don’t hesitate to reach out to Customer Care for further assistance.

Your points expire after 12 months, so don’t wait to reward yourself! If you terminate your membership, all points & tier benefits will expire. If you are an Adore Club Clarins member, your points don't expire as long as you maintain your tier.

Log into Clarins.com and go to 'Choose my rewards' in My Account.

For Club Clarins Dollars select the amount you wish to redeem ($15, $25, $50) and confirm that you would like to redeem your points for the reward. Please note that once you click “confirm,” the points redemption is final. You can then find the reward in your Shopping Bag under Order Summary. You can choose to apply the discount to your current or future order.

For product rewards, selecting the product will add it to your bag. You can then check out. Note that orders containing only complimentary product rewards will incur a minimal shipping fee of $5. Orders that include purchased products in addition to your rewards will ship free if the purchase is $50+. Adore Tier members receive free economy shipping for all orders including rewards.

We would like to clarify that while our Club Clarins redemption catalog is highly generous, redemption orders do not come with accompanying samples. Regular orders on clarinsusa.com, however, do include complimentary samples (while supplies last).

You can redeem up to 30,000 points per calendar year (January - December).

Once you’ve confirmed that you would like to redeem your points for Club Clarins Dollars in My Account “Choose my rewards,” the reward will then be available in your shopping bag under “Order Summary.” You can choose to apply the discount to your current or future order on Clarins.com.

Please note that Club Clarins Dollars expire 6 months after point redemption. You may only apply one Club Clarins Dollars reward per order. Each code is for one-time use only, so take advantage of the full value of each Club Clarins Dollars reward. Any balance will be forfeited.

Your Club Clarins Dollars expire 6 months after you redeem them in the rewards boutique. To check your expiration dates, go to My Account.

Unfortunately the Club Clarins rewards are non-returnable and non-exchangable. Of course, if there is an issue with your product reward, let us know and we will help you.

To track the shipment of your product rewards, go to 'Order History' in My Account.

Clarins purchases at the following retailers, made in store or on their eCommerce sites, are eligible to earn Club Clarins points:

• Amazon.com
• Bergdorf.com
• Bloomingdale’s
• Dillard’s
• Macy’s
• MCX
• Navy Exchange
• Neimanmarcus.com
• Nordstrom
• Saks Fifth Avenue
• Sephora
• Ulta including Ulta @ Target
• Von Maur

Clarins Outlets at:

• Citadel
• Clarksburg
• Desert Hills
• Hawaii
• Las Vegas
• Orlando
• San Francisco
• San Marcos
• Seattle
• Woodbury
• Wrentham

Log into Clarins.com and go to 'Upload my receipt' in My Account, where you can submit a photo of your receipt. Make sure the photo clearly shows the entire receipt, including the name of the store, date, item(s) purchased, and price.

As of October 2022, you no longer need to upload your Clarins factory store receipts to earn points as they are automatically credited to your Club Clarins account if you are an active member.

Did you check that your receipt meets the following requirements?

• Receipt shows a Clarins purchase from one of our US authorized retailers
• Receipt is for an actual purchase, not an online order packing slip, pre-sell receipt, or email order confirmation
• Receipt displays all the information, including store name, address, date, product(s) purchased, and price
• Receipt dated from the last 30 days

We would love it, unfortunately at this time all points must be redeemed on Clarins.com only.